Automobile Warranty FAQs

Route 66 Automobile Warranty FAQs

Q: Why buy an extended warranty through the Credit Union instead of the Dealership?
A: In general, a warranty purchased through the Credit Union is significantly less expensive and more robust than vehicle service contracts offered by auto dealers. Most warranties purchased at the dealer cost as much as 60% more for similar coverage than those offered by the Credit Union. In addition, most of the time, you will be required to use the dealer facility for any repairs completed under the warranty. When you buy a warranty through Coosa Valley, you have the freedom to go for repair service wherever you like throughout the United States.

Q: What additional benefits are included in the warranty?
A: All of our warranties include roadside assistance for the life of your service agreement and car rental reimbursement all as part of one insured contract.

Q: Do I really need a vehicle service contract?
A: There are many reasons to purchase a vehicle service contract. Your vehicle is one of your biggest investments, and a vehicle service contract will ensure it is always in the best mechanical condition. With the complexity of today's vehicles, one major repair often costs more than the contract. In addition, since our vehicle service contract is transferable, it increases the resale value to potential buyers. Who wouldn't want to own a vehicle that comes protected from repair bills? Our contract also provides for a pro-rated refund for the life of your contract.

Q: When does coverage begin?
A: All of our vehicle service contracts begin on the day you buy them, not the in-service date of the car. Quite simply, we offer you more time than the others. If you purchase an 8 year /120,000 mile vehicle service contract today, it will expire 8 years from today or when your odometer reaches 120,000 miles.

Q: Where can I take my vehicle for repairs?
A: We allow you to take your vehicle to any ASE Certified repair facility. In other words, wherever you normally take your vehicle for repairs.

Q: How are claims paid?
A: Route 66 lets you use the repair facility of your choice and pays your claim quickly and efficiently over the phone via our corporate credit card. Simply present your Route 66 Service Agreement Contract to the service professional and have them contact our claims department. We cover parts and labor. The customer is responsible for fluids, filters, and sales tax. No deductible is required!

Q: How does the deductible work?
A: With Route 66, there is NO DEDUCTIBLE!

Q: Why buy now? I'm still covered by the manufacturer.
A: Your vehicle service contract is less expensive the earlier you purchase it. As the vehicle ages and accrues mileage, the price for protection rises. Prices may also rise due to increasing labor and parts prices. Why not lock into today's low prices and protect yourself from tomorrow's rising repair rates?

In addition, you can take advantage of the plan benefits for the entire life of the contract, even while you are covered by the manufacturer's warranty. Take advantage of Route 66's Roadside Assistance and car rental reimbursement benefits immediately and for the life of your vehicle service contract.

Q: What if my repair facility won't take your plan?
A: It is rare that a repair facility will not accept our plans as we pay them immediately and utilize industry standard manuals to determine pricing. When they find out they do not have to bill us, they are eager to accept the business we refer to them. In addition, they want your routine maintenance business so it is not likely that they will turn down the rest of your business. We would be happy to call your repair facility to establish a relationship before you buy. We also maintain a database of thousands of repair facilities that have already accepted our plan; yours may already be there. In the unlikely event a repair facility will not accept our direct credit card payment, we will reimburse you promptly for the authorized amount.

Q: What is I want to cancel my plan?
A: Our contract contains full details on our refund provisions. You have 30 days after purchase to obtain a full refund. After that, you are entitled to a pro-rated refund of the unused portion of your contract. Unlike some companies, we do not pro-rate your refund from the in-service date of your vehicle.

Q: What if my vehicle is involved in an accident and totaled?*
A: If your insurance company has deemed your vehicle a total loss as the result of an accident, Route 66 will refund the entire premium back to you or the financial institution on your behalf if you have purchased the Total Loss Refund option. *Some restrictions apply. Contact Route 66 for eligibility information.

Q: Is my vehicle service contract transferable?
A: Absolutely, you can transfer the vehicle service contract to another private purchaser of your vehicle. Vehicles with service contracts typically offer much higher resale values because the buyer knows they are not going to get hit with huge repair costs..